Case Study
Gamified Compliance Training
Courtroom-style · with certification
Challenge
Banking law, fair customer treatment, PDPA, AML/CFT — compliance training is dry, engagement is low, and it's forgotten as soon as it's read. Yet every clause carries front-line regulatory risk.
Approach
Turned regulation into an interactive courtroom experience: trainees take roles in cases adapted from real scenarios, make calls and live with the consequences.
Paired with a certification track so outcomes can be verified and followed up.
A full interactive game — nine cases, a complete cast and scripts — serves as the working prototype.
Results
- Recognized in NEXT BANK's internal innovation competition.
- Lifted engagement and retention — turning "reading the rules" into "arguing the case."